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Samsung to launch ‘Self Service Repair’ program in partnership with iFixit this summer



Samsung today announced it has partnered with iFixit to enable Galaxy device owners to be able to take product repair into their own hands beginning this summer.

According to Samsung’s post, owners of Samsung’s most popular devices like the Galaxy S20, S21 and Tab S7+ will have access to genuine device parts, repair tools, and intuitive, visual, step-by-step repair guides. The company seems to be launching this program in phases and to start will enable Galaxy device owners to “replace display assemblies, back glass, and charging ports — and return used parts to Samsung for responsible recycling.” In the future Samsung says it plans to expand “self-repair to more devices and repairs from our extensive product portfolio.”

“At Samsung, we’re creating more ways for consumers to extend the lifespan of our products with premium care experiences, availability of self-repair will provide our consumers the convenience and more options for sustainable solutions.”

Ramon Gregory, Senior Vice President of Customer Care at Samsung Electronics America

iFixit CEO Kyle Wiens said “Every time you fix a device, you’re helping the planet.” It is true that e-waste is a serious problem in landfills and can leach toxic waste into the soil or underground water supply. Ultimately, extending the life of each of our devices is in part affected by the ability to cheaply repair it and another factor in extending a device’s life is operating system updates. While Samsung is making progress in this area, the company does not control how long Qualcomm will support a given generation of a chip. Samsung could pay Qualcomm for extended support, but the long-term answer is for Samsung to ship their own Exynos processors in their devices so that they can extend OS updates for as long as they like.

Apple is able to support iOS on 5–6-year-old iPhone and iPad devices because it designs its own Apple Silicon, which goes a long way in extending the life of each and every device and keeps them out of the landfill much longer. Apple had preemptively launched their own self-repair program in order to get ahead of and possibly deflate current right to repair legislation in state houses. With Samsung joining Apple in this initiative, the two biggest brands in the country are on their way to extending the life of many of their once premiere devices.



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