Verizon, the nations leading wireless carrier and a broadband internet provider just changed a policy that will make the push for 5G home internet even greater this year.
A new announcement details their new effort to minimize employee exposure. It starts off with what has been standard lately, details customers will not be charged a late fee or get their service terminated through May 13, 2020.
But buried under a dropdown titled “What if I need a technician to come to my home” it says the follow:
To reduce the spread of COVID-19, we are taking precautions to keep our employees and customers safe. We are making every attempt to perform work without going inside homes or small businesses. We will repair services up to where the service enters your location, and will work with you to troubleshoot and support self-repair on any required work inside your home or business. Qualified orders will be provided self-install options, or you may proceed with placing an order for a technician-required installation and it will be held for future installation on a priority basis. You will receive notification to select an installation date when it is safe for our techs and customers to resume normal operations.
It is clear based on the additional info under the drop down menu that Verizon wants to keep its employees out of your home and risk exposure.
What is particularly sad about this however is without a reliable internet connection teleconferencing for remote work and remote learning will be significantly impacted and necessitates the need for 5G home internet more than ever. With 5G Home Internet there is no fiber line running to the home.
It could possibly reduce in home visits as long as the home owner has not disconnected something inside their own home, which is highly probable and but not always the case.
It is clear that life under Corona has affected every corner of every industry and people’s lives. People are hard at work creating solutions to all of these problems right now and hope those affected customers can get back online soon.